Return & Refund Policy
Cancellation rights
UK consumers normally have 14 days from the day after receiving goods to notify us of cancellation of an online order, and a further 14 days to return the goods. Certain goods genuinely personalised or made to a customer's specifications may be exempt from change-of-mind cancellation; selecting a standard vehicle model does not necessarily make a product exempt.
How to return
Email support@carvoracar.com with your order number and a clear request to cancel or return. We will supply instructions and the appropriate return address. Do not send returns to the Companies House registered office.
Costs and refunds
For change-of-mind returns, customers normally pay direct return postage where disclosed before purchase. Excessive handling may result in a lawful reduction in the refund. After valid cancellation, we refund sums due, including standard outbound delivery charges where required by law, to the original payment method unless otherwise agreed. Refunds are made within 14 days of receiving the returned goods or evidence they were sent back, whichever is earlier.
Faulty goods
Your rights under the Consumer Rights Act 2015 remain unaffected. If an item is faulty, damaged or not as described, contact us for the appropriate legal remedy and return arrangements.